5/18/2013
We warranty all lighting parts sold to be free from defects in material and workmanship for a period of 5 years from the date purchased. (Some commercial lighting items have longer warranties as implied at time of sale and that length is set in that contract) This warranty does not apply unless the lighting product is installed according to instructions or proper adherence to the electrical code. If you are not familiar with these codes, then a licensed electrician must install the product. Receipts and permits may be required in warranty claims, please keep a copy.
If the part sold should prove defective in material or workmanship within the warranty period, we will first attempt to solve the problem on site by shipping a replacement for the defective component. If we are unable to solve the problem on site, it is the customer’s responsibility to return the part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. You must return the item to us using an insured and trackable shipping service. We will, at our option, replace or repair the light free of charge and return it to your postage prepaid.
This warranty does not cover any expenses incurred in the inspection, removal, and / or reinstallation of the part. Specifically, this warranty does not cover any expenses for TIME, OTHER PARTS not purchased from us, or LABOR. This warranty is offered only to the original purchaser of the light. This warranty does not apply, and will be voided, if the part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us.
LED lights require electricity to perform. Electricity can be highly dangerous, and all local, state and Federal code guidelines must be complied with. Any required permitting must be obtained by the purchaser or their agent before installation. Failure to comply with these regulations will void the warranty.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OF ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND THE SELLERS ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE PARTS SOLD.
This warranty gives you specific rights, and you may also have other rights which vary from state to state. This warranty expressly excludes any additional rights not mentioned here or required by law.
Procedure
If the part sold should prove defective in material or workmanship within the warranty period, please contact us for technical troubleshooting. Warranty claims are usually solved with the replacement of the defective component which we will ship with postage prepaid. If need be, we can issue an RMA and you can return the part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. You must return the item to us using an insured and trackable shipping service. We will, at our option, replace or repair the light free of charge and return it to you with postage prepaid.
Warranty Procedure
We need the following info completed and some pictures and we can get out a part/ or whole replacement. Please email back this info so we can open a ticket.
Basic info
Name:
Order Date:
Order number:
Part number (or describe):
Install date:
Voltage:
What is happening? (Describe the problem):
What did you try (swapping sockets, changing photocell, multimeter, etc)
Send pictures
First showing the bulb/fixture installed Showing it not working, flickering (can be a 5 second video) showing other nearby working Close up of bulb/fixture showing part, date stamp etc
With this we create a ticket and send to a tech. They then can help make a suggestion or recommend we replace the unit.
Legal Version
If the part sold should prove defective in material or workmanship within the warranty period, please return the part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. You must return the item to us using an insured and trackable shipping service. We will, at our option, replace or repair the light free or charge and return it to you postage prepaid.
